ANALYSIS OF THE QUALITY OF RAIL PASSENGER TRAFFIC IN ZLATIBOR DISTRICT
Keywords:
railway, passenger transport, service quality, quality parameters, passenger surveysAbstract
Railway transportation plays a significant role in the transportation system, connecting various regions and settlements. This is especially important in areas like the Zlatibor District, where passengers rely on railway transport to carry out their daily activities, visit tourist attractions, commute to work, and more. This paper aims to provide a detailed analysis of the quality of railway passenger transport in the Zlatibor District. The analysis includes the examination of various aspects such as punctuality, safety, comfort, accessibility, and more. Using schedule data and passenger surveys, the paper explores how the quality of railway transport impacts passengers. The results of this analysis will provide valuable insights to consider measures for improving the quality of railway passenger transport and enhancing passenger satisfaction and comfort.