ANALYSIS OF RAIL TRANSPORTATION SERVICES AND ACCESSIBILITY FROM THE ASPECT OF PERSONS WITH DISABILITIES: SERBIAN RAILWAY NETWORK

Abstract

This study represents a continuation of monitoring the support provided to persons with disabilities using railway transport to improve service quality and accessibility in the Republic of Serbia by 2025. A questionnaire related to services and accessibility in passenger rail transport was used to gather the user opinions. This approach is considered effective for obtaining feedback from passengers on various aspects of train travel and the use of railway stations. The goal of the questionnaire is to ensure continuous monitoring in line with Eurobarometer, the EN13816 standard, and best practices. Presenting this data to railway operators is of great importance, especially since these operators do not currently conduct such specific surveys. Additionally, all the results presented in this paper are considered highly important as a basis for identifying gaps, which will help decision-makers reduce problems related to the use of railways.